Makes / Mercedes-Benz / Sprinter
Mercedes-Benz Repair • Phoenix, AZ
Mercedes-Benz Sprinter Repair in Phoenix, AZ
Common problems, safety recalls and expert service for the Mercedes-Benz Sprinter (2019 to 2020).
Own a Mercedes-Benz Sprinter in the Phoenix area? EZ Swap LLC repairs and maintains the Mercedes-Benz Sprinter for model years 2019 to 2020. Our shop at 9050 N 9th St handles everything from routine service to diagnostics and major repairs.
To help Sprinter owners know what to watch for, we reviewed public records from the National Highway Traffic Safety Administration (NHTSA). For these model years NHTSA has 8 owner complaints on file for the Sprinter and 15 safety recall campaigns. The most-reported problem areas are electrical system (2), equipment (2), power train (2).
Most-Reported Mercedes-Benz Sprinter Problems
These problem areas come up most often in NHTSA owner complaints for the Sprinter (all model years combined). Complaint counts reflect reports filed, not the share of vehicles affected, so popular and older models naturally have more.
| Problem area (NHTSA component) | Complaints | Share | |
|---|---|---|---|
| Electrical System | 2 | 25% | |
| Equipment | 2 | 25% | |
| Power Train | 2 | 25% | |
| Service Brakes | 1 | 12% | |
| Engine | 1 | 12% | |
| Trailer Hitches | 1 | 12% | |
| Structure | 1 | 12% | |
| Back Over Prevention | 1 | 12% |
Electrical System
2 of the 8 complaints (25%) mention the electrical system. Electrical problems are made worse by desert heat, which ages batteries, cables and connectors. We test the battery, starter and charging system and trace faults to the actual part. See our battery replacement and starter & alternator repair pages.
Equipment
2 of the 8 complaints (25%) mention equipment. We diagnose the problem first, explain what we find, and give you a clear quote before any repair. See our auto repair page.
Power Train
2 of the 8 complaints (25%) mention the powertrain. Powertrain complaints can range from rough shifting to loss of drive. We road test, scan for stored codes and inspect fluids before recommending any repair. See our auto repair page.
Mercedes-Benz Sprinter Complaints by Model Year
The Sprinter model years with the most NHTSA complaints on file are 2019, 2020. Older model years have had more time to collect reports, so use this table as a guide for what to inspect, not as a verdict on any one vehicle.
| Model year | Complaints on file | |
|---|---|---|
| 2019 | 4 | |
| 2020 | 4 |
Mercedes-Benz Sprinter Check Engine Codes
NHTSA owner complaints rarely cite specific trouble codes for the Sprinter, so we do not have a model-specific ranking to show. These are the check engine codes we see most often on vehicles in Phoenix heat, and any of them can show up on a Mercedes-Benz.
| Code | What it means |
|---|---|
| P0420 | Catalyst efficiency below threshold (bank 1) Often a worn catalytic converter, but failing oxygen sensors or exhaust leaks can set it too. Can cause an emissions test failure. |
| P0300 | Random or multiple cylinder misfire Worn spark plugs, failing ignition coils, fuel or vacuum problems. Do not ignore a flashing check engine light. |
| P0171 | System too lean (bank 1) Often a vacuum leak, dirty MAF sensor, weak fuel delivery or a failing oxygen sensor. |
| P0455 | EVAP system large leak Missing or loose gas cap, or a disconnected or cracked vapor hose. |
| P0128 | Coolant temperature below thermostat regulating temperature Usually a thermostat stuck open. Fix it to restore efficiency and cabin heat. |
| P0442 | EVAP system small leak Loose or worn gas cap, cracked hose or purge or vent valve. |
| P0301 | Cylinder 1 misfire Commonly a bad spark plug or ignition coil on that cylinder. |
| P0401 | EGR flow insufficient Clogged EGR passages or a stuck EGR valve. |
Got a check engine light on your Sprinter? A code is a clue, not a diagnosis, so we scan it and test the system before replacing anything. See our check engine light diagnostics.
Mercedes-Benz Sprinter Safety Recalls
NHTSA lists 15 recall campaigns for the Sprinter in these model years, most often involving equipment, steering, suspension. Recalls are repaired by the manufacturer at no charge to you, but each applies only to certain vehicles. Look up your VIN at nhtsa.gov/recalls.
- 2023 recall, Visibility (campaign 23V100000): Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles.
- 2021 recall, Equipment (campaign 21V237000): Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes Benz Sprinter vehicle. The VIN number listed on the vehicle's dash board, certification label, and body-in-white do not match.
- 2021 recall, Electronic Stability Control (esc) (campaign 21V360000): Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter vehicles equipped with the camper upfit option. The Electronic Stability Control (ESP) software was not updated for vehicles with a higher center of gravity.
- 2021 recall, Steering (campaign 21V241000): Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
- 2021 recall, Service Brakes, Hydraulic (campaign 21V854000): Daimler Vans USA, LLC (DVUSA) is recalling one 2020 Mercedes-Benz Sprinter vehicle. The front axle was equipped with the incorrect-size brake discs.
- 2020 recall, Equipment (campaign 20V756000): Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
Serious Incident Reports
Of the NHTSA complaints on file for the Sprinter, 1 involved a crash, 1 involved a fire. These numbers are drawn from self-reported complaints and are not verified findings. If your vehicle has an open recall, get it repaired promptly.
Keeping a Mercedes-Benz Sprinter Reliable in Phoenix
Arizona heat is the hardest test a Mercedes-Benz will face. Batteries, belts, hoses, tires and engine oil all wear faster here, and a Sprinter that spends its life in stop-and-go Valley traffic needs maintenance earlier than the owner's manual's normal schedule suggests.
Our recommendation for Sprinter owners: follow the severe-service schedule, test the battery before every summer, inspect brakes and tires twice a year, and have any warning light diagnosed instead of ignored. If you are shopping for a used Mercedes-Benz Sprinter, a pre-purchase inspection shows what the paperwork does not.
Mercedes-Benz Sprinter Services at EZ Swap LLC
Get the details on our Phoenix Mercedes-Benz Sprinter repair service, or choose a service below.
Battery Replacement
Test, replace and protect against Phoenix heat.
Details →Starter & Alternator Repair
Charging and starting system repair.
Details →Auto Repair
All makes and models, from domestic trucks to imports.
Details →Oil Change & Maintenance
Oil, filters, fluids, tires and scheduled service.
Details →Car A/C Repair
Phoenix heat demands cold air.
Details →Mercedes-Benz Sprinter FAQ
What are the most common problems with the Mercedes-Benz Sprinter?
Based on NHTSA owner complaints, the most-reported problem areas for the Mercedes-Benz Sprinter are electrical system (2), equipment (2), power train (2). Complaint counts reflect reports filed, not the share of vehicles affected.
Which Sprinter model years have the most complaints?
The Sprinter model years with the most NHTSA complaints on file are 2019, 2020. Older years have had longer to collect reports, so inspect any specific vehicle before buying.
What check engine codes are common on the Mercedes-Benz Sprinter?
NHTSA complaints rarely cite specific codes for the Mercedes-Benz Sprinter. On Phoenix vehicles in general, we see P0420, P0300 misfires, P0171 lean conditions and EVAP leaks such as P0455 and P0442 most often. Bring yours in and we will scan and test it.
Does the Mercedes-Benz Sprinter have any safety recalls?
NHTSA lists 15 recall campaigns for the Mercedes-Benz Sprinter across model years 2019 to 2020. Each recall applies only to certain vehicles, so enter your VIN at nhtsa.gov/recalls to see if yours is affected.
Do you repair the Mercedes-Benz Sprinter in Phoenix?
Yes. EZ Swap LLC repairs and maintains Mercedes-Benz vehicles including the Sprinter, at 9050 N 9th St in Phoenix. Call or text (602) 246-9063 for an appointment.
Is a pre-purchase inspection worth it for a used Mercedes-Benz Sprinter?
Yes. An inspection checks the engine, transmission, brakes, suspension, A/C and electrical system, and scans for stored codes, so you know the real condition before you buy.
How often should I service my Mercedes-Benz Sprinter in Phoenix?
Follow the severe-service schedule in your owner's manual, since heat and stop-and-go driving count as severe use. Test the battery before summer and inspect brakes and tires regularly.
More Mercedes-Benz Models We Service
Source: public complaint and recall records from the National Highway Traffic Safety Administration (nhtsa.gov). Counts reflect reports filed and do not predict the condition of any individual vehicle.